1. Subjects of application

The policy applies to all customers who buy products directly at the Wells Vietnam website (WellsVietNam.com) and need direct delivery at home.

2. Shipping – delivery policy

a. Delivery time:

Orders purchased on the same day will be processed and delivered as soon as possible on the same day (depending on the distance from the nearest warehouse to the installation location) or according to your specific request time.

– In some objective cases, Wells Vietnam may delay delivery due to force majeure conditions such as bad weather, unfavorable traffic conditions, vehicle breakdown on the delivery route, or problems during delivery. export process.

– While waiting to receive your goods, if you have any questions about shipping information, please contact Wells Vietnam’s customer service hotline to receive the fastest help.

b. Packaging for long distance delivery:

For orders delivered far away through outsourced shipping services, for the safety of your goods, Wells Vietnam will pack the goods in specialized packaging or boxes larger than the size of the goods.

c. Transport fee:

*Free delivery:

Free delivery nationwide from Wells Vietnam’s warehouses and showrooms – applicable for Wells The One water purifier lines.

For other products, shipping fees will be charged according to the shipping unit’s current unit price depending on the size and volume of the product and the option of fast or normal delivery time (contact Hotline for advice). detail).

Note: Customers please pay the return and shipping costs incurred (if any).

*Long distance shipping fee:

– Shipping fee: Calculated based on weight of goods or weight converted from size (for bulky goods), cost of wooden packaging, distance of delivery location.

How to calculate converted weight from dimensions (for bulky goods – according to precedent in the delivery industry): Length (cm) x Width (cm) x Height (cm) / 6000.

– You can refer to the Appendix for freight charges and shipping time criteria according to the supplier’s price.

– If your order needs to be shipped by different shipments or has to be shipped multiple times, the shipping fee for your entire order will be calculated one (01) time at the time of the first shipment.

3. Responsibility for transported goods

If the shipping service is designated by Wells Vietnam, Wells Vietnam will be responsible for the goods and risks such as loss or damage of the goods during the transportation process from Wells Vietnam to you.

You are responsible for checking the goods upon receipt. When discovering damaged, scratched, broken, dented, or incorrect goods, before signing to confirm the status of the goods with the delivery staff, you must immediately notify Wells Customer Care Department.

After signing to receive the goods without making notes or comments on the goods, Wells Vietnam is not responsible for return requests due to damage, scratches, breaks, dented goods, wrong goods, etc. customers later.

If the shipping service is specified and selected by you, you will be responsible for the goods and risks such as loss or damage of the goods during the transportation process from Wells Vietnam to you. . You will be responsible for charges and related losses.

4. Product installation service

In addition to the free shipping policy, during the process of installing the product at home, there will be some actual materials used outside the norm. Please pay these additional costs.

Note: Wells Vietnam’s delivery and installation staff do not have adequate machinery and equipment and are not equipped with the necessary skills to serve construction services (splinting power lines, roads, etc.). water, drilling and cutting, assembling tables and chairs, vertical ladders,…). Therefore, please outsource the completion of necessary items, items and equipment before Wells Vietnam staff arrives for delivery and assembly.

In cases where the customer installs/installs the product themselves: The customer will be responsible for the installation/installation technique as well as all risks, losses, and damages related to the product and people such as: Falling will damage the product, falling will endanger life…