1. Applicable objects
The policy applies to all customers who buy products directly at the Wells Vietnam website (WellsVietNam.com) and need direct delivery at home.
2. Shipping – delivery policy
a. Delivery time:
Orders purchased on the same day will be processed and delivered as soon as possible the same day (depending on the distance from the nearest warehouse to the installation location) or by time Your specific requirements.– In some objective cases, Wells Vietnam may delay delivery due to force majeure conditions such as bad weather and unfavorable traffic conditions. , vehicle breaks down on the delivery route, problems during the export process.– While waiting to receive your goods, if you have any questions about shipping information, please contact Wells Vietnam’s customer service hotline. to get the fastest help.
b. Packaging for long distance delivery:
For long-distance delivery orders through outsourced shipping services, for the safety of your goods, Wells Vietnam will pack the goods in boxes. specialized packaging or containers larger than the size of the goods.
c. Shipping fee:
*Free shipping:Free delivery nationwide from Wells Vietnam warehouses and showrooms – applicable for Wells The One water purifier lines.For other products, shipping fees will be charged according to the shipping unit’s current unit price depending on the size and weight of the product and delivery time options. Fast or normal delivery (contact Hotline for detailed advice).Note: Customers please pay the return and shipping costs incurred (if any).*Long distance shipping fee:– Shipping fee: Calculated based on the weight of the goods or weight converted from size (for bulky goods), wooden packaging costs, distance place of delivery.How to calculate weight converted from size (for bulky goods – according to precedent in the delivery industry): Length (cm) x Width (cm) x Height(cm) / 6000.– You can refer to the Appendix of freight charges and shipping time criteria according to the supplier’s price.– If your order needs to be shipped by different shipments or shipped multiple times, the shipping fee for your entire order will be charged. one (01) time at the time of first shipment.
3. Responsibility for transported goods
If the shipping service is designated by Wells Vietnam, Wells Vietnam will be responsible for the goods and risks such as loss or damage of the goods throughout The process of shipping goods from Wells Vietnam to you.You are responsible for checking the goods upon receipt. When discovering damaged, scratched, broken, dented, or incorrect goods, before signing to confirm the status of the goods with the delivery staff, we must immediately notify our Customer Care Department. me.After signing to receive the goods without making notes or comments about the goods, Wells Vietnam is not responsible for return requests due to damage or scratches. , broken, dented, wrong goods,… from you later.If the shipping service is specified and selected by you, you will be responsible for the goods and risks such as loss or damage of the goods during throughout the process of shipping goods from Wells Vietnam to you. You will be responsible for charges and related losses.
4. Product installation service
In addition to the free shipping policy, during the process of installing the product at home, there will be some actual used materials that are outside the quarterly norms. Please pay these additional costs.Note: Wells Vietnam’s delivery and installation staff do not have adequate machinery and equipment and are not equipped with the necessary skills to serve the needs of customers. Construction services (splinting electrical and water lines, drilling and cutting, assembling tables and chairs, vertical ladders,…). Therefore, please outsource the completion of necessary items, items, and equipment before Wells Vietnam staff arrives to deliver and assemble.In cases where the customer installs/installs the product themselves: The customer will be responsible for the installation/installation technique as well as all risks and losses. , damage related to products and people such as: falling damages the product, falling endangers life…