Exchange and Return Policy at Wells Vietnam

Wells Vietnam

I. Some definitions

  1. Manufacturer errors: Are errors that occur during the manufacturing process.
  2. Errors during use: Are all errors that arise during use of the product that are not due to the manufacturer’s fault.
  3. Exchange/return fee: This is an additional cost that the customer will pay (if any) according to the specified policies and conditions.

II. Conditions apply for return & refund:

  1. The product does not match the product name initially consulted.
  2. Product is not intact: Packaging is torn, product is dented, broken.

III. Conditions for exchanging products:

  1. Time: According to the original agreed time.
  2. The product is defective due to the manufacturer (Does not apply to products defective during use, especially errors arising from a change in source water ).

IV. Process & Processing time:

  1. Step 1: When there is a technical problem, please contact Hotline directly 0909102203 or the pages Facebook, website… by Wells Vietnam.
  2. Step 2: Within a maximum of 03 working days, a technician will come to check and determine the error status.
  3. Step 3: Within a maximum of 01 working day, we will contact to inform the processing method, specifically:
– For Section II: Maximum refund time is within 07 working days, the refunded amount is the original purchase amount & will be refunded according to the customer’s original form of payment. – For Section III: Maximum processing time within 07 working days & There are 2 forms for customers to choose from: + Swap products of the same type. + Choose a different product. Customers will pay extra or be refunded the difference in price of the two products.
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